This is the official website of Bhutan Himalaya Expeditions. Alternately, for convenience’s sake, we may refer to ourselves on our website, in our documents, presentations and verbal communications, and other related materials in the shortened form as Bhutan Himalaya, which we mean to be understood as the same as the official entity of Bhutan Himalaya Expeditions.
Our postal address is:
Bhutan Himalaya Expeditions
1189 Los Osos Valley Road, #6858
Los Osos, CA 93412.
Whether it's simply a general query about Bhutan or a specific question about one of our upcoming trips, we are happy to hear from you. We can be reached via our website contact form here, at our toll-free number (only U.S. & Canada) at 1-855-4-BHUTAN (24-8826) or by calling us at 1-805-534-9224.
From time to time we may use the phone numbers you have provided us, where appropriate, to call you in order to a) provide you with verbal information you may have requested, or b) to seek further clarifications on queries we may have received from you. We will not use your phone number to contact you for unrelated solicitations of any nature.
We DO NOT collect or request any of your financial or banking information such as your credit card details and request any information about various payment portals—such as PayPal®—that you may use. Please do not provide any such potentially sensitive information on our website.
Our site uses secure HTTPS or Hyper Text Transfer Protocol Secure (HTTPS). It is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means the communications between your browser and the website are encrypted. Web browsers such as Internet Explorer, Firefox and Chrome also display a padlock icon in the address bar to visually indicate that a HTTPS connection is in effect.
How Is Information Collected & Used?
We respect your privacy and your security and we seek only the most basic data to help us provide you with information that you would like to receive for an upcoming trip, to help you plan your Bhutan Himalaya Expeditions trip, or to communicate information that we sincerely feel would be of interest to you based on your interactions with us. We take pride in using your information safely, minimally, judiciously, and only in ways that are most useful to you.
We provide contact forms and links on certain pages on our site where a visitor may volunteer to share their contact information by subscribing to our email list and/or newsletters contact lists. In such cases we use your contact information to provide you with news, information and/or offers on our upcoming trips as well as information we think may be of use or interest to you. With your permission, we may sometimes wish to post your comments on our site. If we do this, we will NEVER disclose your e-mail address or any other specific contact information about you.
Any personal information you provide us will be safeguarded and not be shared with others for any reason.
Please rest assured that while simply browsing our site, or reading our pages or downloading any hosted material, we CANNOT and DO NOT collect any information that will identify you personally, or determine your e-mail address.
Further, we do not engage in aggressive forms of marketing and stay away from invasive data collection. Whenever possible we will choose anonymous, aggregated data in our interactions with you. In short, we choose to use methods that respect your privacy and online security.
When Happens When Someone Visits our Website, & What about "Cookies"?
When someone visits our website our secure web hosting service and affiliated server or servers automatically recognize only the only the visitor's domain name and browser type. We collect generalized information on the different pages our visitors access so that we may improve the information we are providing to people who may be interested in our journeys, Bhutan and other information they may find on our website. We also use tools to help us improve our site, such as Google Analytics, which allows us to know how many visitors our site has, which pages are the most popular, and which kinds of devices people are using to find our information, products and services. None of this information identifies specific individuals.
The information we collect on our website forms is limited and aimed mainly at serving your requests. This is information that you are volunteering, such as your name and email address, phone number (if you’d like us to call) and/or postal address (if you would like us to mail you a catalog or other materials via the post and mail).
Cookies record information about online preferences and allow websites to tailor their material to the user's interests. Periodically we may review aggregated information from our hosting server to understand which types of information our visitors seek so that we can provide the best information and services that are the most relevant to our customers.
In such cases we do not seek individually identifying pieces of information but only general trends that are observable by our hosting server and third-party services and applications that enable us to better serve the needs of our users and website visitors.
Our Newsletters and Emails to You & What to Do if you choose to Unsubscribe from Them
If you are opted in to one or more of our newsletters, we will email you information about our trips, travel trends, blog posts, feature and general interest articles and other related information.
You may opt out at any time via the unsubscribe link found on each email, by using our website contact form, by calling us at 1-805-534-9224, by using our toll-free number (only valid in the U.S. & Canada) at 1-855-4-BHUTAN (24-8826), or by sending a letter to the address at the top of this page.
If you are not subscribed to one of our newsletters, you will only receive transactional emails and direct communication from us related to a trip you may be interested in taking with us, or regarding a trip you may have already been signed up for.
Following your trip, you may also receive direct communications from us regarding matters related to Bhutan and/or your journey with us. If you would like stop receiving those types of post-trip emails, please let us know by replying to one of those emails, or by using our website contact form, by calling us at 1-805-534-9224, by using our toll-free number (only valid in the U.S. & Canada) at 1-855-4-BHUTAN (24-8826), or by sending a letter to the address at the top of this page.
We adhere to a no spam policy and we will comply instantly (as soon as we receive your request or notification). We will comply to your request by deleting your contact information from our records.
Guest Information Provided to Us by our Travelers and Guests
As we plan your trip, you will provide certain pieces of personal information that may include name, email address, mailing address, passport information, flight information, dietary or medical information, phone number, and travel preferences. We will only ask you to provide those pieces of information necessary to planning your travel, or that will allow us to tailor your journey to your preferences. This information is confidential and will only be shared with those organizing and running your trip on the ground. For example, we may let your guide know that you are vegetarian, so that meals can be arranged accordingly, or we may share your flight arrival time with in-country colleagues and ground staff responsible for picking you up from the airport upon your arrival.
Information on Minors
We do not knowingly gather any information from, on, or about minors, other than information that would be appropriate for us to have should a minor be signed up to travel on one of our trips with an adult family member or established and widely recognized youth group/s, student services or youth leadership travel and adventure organizations who may partner with us from time to time. If we learn we have received any information from a minor other than one who who has traveled with us or is signed up to travel with us, we will delete that information.
Should you wish to examine your data or have us delete it, please get in touch with us by using our website contact form or calling us toll-free in the U.S. & Canada at 1-855-4-BHUTAN (24-8826) or by calling us at 1-805-534-9224.
We reserve the right to release information to the appropriate authorities if we believe that such release is reasonably necessary to comply with the law or to protect the property or safety of Bhutan Himalaya Expeditions or any of its affiliated companies, our owners, employees, users, or others, or to protect the integrity of our website and data.
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